Terms of service
Terms and Conditions of Sale and Website Use
Trapsuutjie Linen (Pty) Ltd (Registration Number 2026/463518/07) ("Trapsuutjie", "we", "us", "our")
Last updated: 23 August 2026
IMPORTANT NOTICE
These Terms contain provisions which limit or exclude the liability of Trapsuutjie, which impose obligations of indemnity upon you, and which constitute an acknowledgement of fact by you. Your attention is specifically drawn to clauses 5, 7, 15, 16, 17 and 18. Please read these Terms carefully. Should any provision be unclear, you are invited to request an explanation before accepting these Terms or placing an order.
1. Supplier information
1.1 The Services are operated by Trapsuutjie Linen (Pty) Ltd, a private company incorporated in the Republic of South Africa under registration number 2026/463518/07, with its registered office in Pretoria, Gauteng.
1.2 The company is not registered as a vendor for value-added tax purposes. Prices are not subject to value-added tax and no tax invoice is issued.
1.3 Directors: J D Muller and T F Mels.
1.4 Electronic address for the receipt of legal notices and enquiries: steven.trapsuutjie.linen@gmail.com. The physical address of the registered office and a telephone number are available on written request to that address.
1.5 The Services are hosted on the Shopify platform.
2. Application of these Terms
2.1 These Terms, together with the Returns and Exchanges Policy, the Privacy Policy, the Shipping Policy and the published size guide (collectively, the "Agreement"), govern access to and use of this website and online store and all related content, features, tools, products and services (the "Services"), and govern every contract of sale concluded through the Services.
2.2 By accessing or using the Services, you agree to be bound by the Agreement. If you do not agree, you must not access or use the Services.
2.3 The size guide published on the Services forms part of the Agreement and is incorporated by reference.
3. Capacity
3.1 You warrant that you are 18 years of age or older, or that you are duly assisted by your guardian, and that you have the legal capacity to conclude a binding contract.
3.2 Where you permit a minor in your care to access the Services on a device you own or control, you do so at your own risk and accept responsibility for such use.
3.3 You warrant that all information supplied to us is true, current, complete and accurate, and that you are entitled to supply it.
3.4 You are responsible for maintaining the confidentiality of any account credentials and for all activity conducted through your account. Accounts may not be transferred, sold, assigned or licensed.
4. Nature of the goods
4.1 Trapsuutjie supplies garments manufactured from natural linen. Garments are manufactured to order following confirmation of the order and payment. Stock is not held in advance of sale.
4.2 Linen is a natural fibre. Variation in weave, slub, weight, drape and shade between garments, between production runs, and between a garment and its photographic representation is inherent in the material and does not constitute a defect.
4.3 Reasonable effort is made to represent products accurately. Colour and appearance may nevertheless differ from the depiction on the Services owing to the device, screen calibration and display settings used. We do not warrant that a garment will be identical in appearance to its depiction on the Services.
4.4 Descriptions and specifications may be amended at any time without notice. We may discontinue any product, and may limit quantities offered to any person, region or jurisdiction.
5. Size and fit
5.1 Because garments are manufactured to order, the selection of the correct size is your responsibility. You are required to consult the published size guide before placing an order.
5.2 Enquiries relating to sizing or fit may be directed to steven.trapsuutjie.linen@gmail.com before an order is placed. We undertake to respond to such enquiries within a reasonable time.
5.3 Returns and exchanges are not accepted on grounds of size or fit, save as required by law. Alteration services are available, are quoted separately and are charged in addition to the purchase price.
6. Orders and conclusion of contract
6.1 The display of goods on the Services constitutes an invitation to do business and not an offer.
6.2 The submission of an order constitutes an offer by you to purchase. No contract of sale comes into existence until Trapsuutjie has confirmed acceptance of the order in writing and payment has been received and processed.
6.3 Trapsuutjie may decline any order, in whole or in part, in its discretion. Where an order is declined, amended or cancelled, we will endeavour to notify you at the electronic or postal address, or telephone number, supplied with the order, and any amount received will be refunded.
6.4 Because manufacture commences upon acceptance, requests to cancel or amend an accepted order cannot ordinarily be accommodated. Requests must be submitted in writing without delay and will be considered on their merits.
6.5 You warrant that goods purchased are for your own personal or household use and not for commercial resale.
7. Prices, payment and errors
7.1 Prices are stated in South African Rand and are exclusive of delivery charges and of any import duties, taxes and customs charges levied by the authorities of a destination country outside the Republic of South Africa, all of which are for your account.
7.2 The price applicable to an order is the price displayed at the time the order is submitted and confirmed in the order confirmation.
7.3 Prices and promotions may change without notice. Where a promotion is governed by separate terms and those terms conflict with the Agreement, the promotion terms prevail in respect of that promotion.
7.4 You warrant that the payment information supplied is true and complete, that you are authorised to use the payment method, and that charges incurred will be honoured.
7.5 Payment is processed by third-party payment providers. Trapsuutjie does not receive or store complete payment card details.
7.6 The Services may contain typographical errors, inaccuracies or omissions relating to descriptions, prices, promotions, delivery charges, transit times or availability. Trapsuutjie reserves the right to correct any such error and to decline or cancel any order placed on the basis of incorrect information, including after the order has been submitted. Where an order is cancelled on this basis, any amount received will be refunded in full and Trapsuutjie shall have no further liability.
8. Manufacture, delivery and risk
8.1 Manufacture ordinarily requires 7 (seven) to 10 (ten) days from acceptance of the order. Delivery within the Republic of South Africa ordinarily requires a further 2 (two) to 4 (four) days.
8.2 Delivery periods for orders shipped outside the Republic of South Africa vary by destination and are not presently capable of estimation with accuracy.
8.3 All stated periods are estimates and are not guaranteed. Trapsuutjie shall not be liable for delay caused by carriers, customs authorities, postal services or any cause beyond its reasonable control.
8.4 Risk in and title to the goods passes to you upon delivery of the goods to the carrier, save that nothing in this clause limits your rights in respect of goods that are not delivered, or that are delivered in a defective condition, under the Consumer Protection Act 68 of 2008.
8.5 Where an order is delivered outside the Republic of South Africa, you are the importer of record and are responsible for compliance with the import requirements of the destination country and for all duties, taxes and charges levied.
9. Returns, exchanges and defects
9.1 Returns, exchanges and claims in respect of defective goods are governed by the Returns and Exchanges Policy published on the Services, which forms part of the Agreement.
9.2 Nothing in the Agreement limits or excludes any right conferred upon you by the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, including the right to receive goods free of defects and of a quality that persons are generally entitled to expect.
10. Intellectual property
10.1 The Services, including all trade marks, brand names, text, images, graphics, photography, video, audio, garment designs and colourway names, and the selection and arrangement thereof, are owned by or licensed to Trapsuutjie and are protected by the Copyright Act 98 of 1978, the Trade Marks Act 194 of 1993, the Designs Act 195 of 1993 and other applicable law of the Republic of South Africa and of foreign jurisdictions.
10.2 The Agreement permits use of the Services for your personal, non-commercial purposes only. You may not reproduce, distribute, modify, adapt, create derivative works from, publicly display, republish, download, store or transmit any material appearing on the Services without our prior written consent.
10.3 The name "Trapsuutjie", the Trapsuutjie wordmark and device, and the names of the Trapsuutjie colourways are trade marks of Trapsuutjie and may not be used without prior written permission. "Shopify" and associated marks are trade marks of Shopify Inc. All other marks are the property of their respective proprietors.
10.4 All rights not expressly granted are reserved.
11. Feedback and submissions
11.1 Where you submit any review, suggestion, proposal, image or other content ("Feedback"), you grant Trapsuutjie a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, reproduce, adapt, publish, distribute and display that Feedback in any medium and for any purpose, including commercial purposes.
11.2 You warrant that you own or are entitled to submit the Feedback, that it does not infringe the rights of any third party, that it is not unlawful, defamatory, obscene or abusive, and that you have disclosed any consideration or incentive received in connection with its submission.
11.3 Trapsuutjie is under no obligation to hold Feedback in confidence, to compensate you for it, or to respond to it, and may edit or remove Feedback in its discretion.
12. Prohibited conduct
12.1 The Services may be accessed and used for lawful purposes only. You may not use the Services:
(a) for any unlawful, fraudulent or malicious purpose;
(b) in contravention of any applicable law or regulation;
(c) to infringe the intellectual property rights of Trapsuutjie or of any third party;
(d) to harass, abuse, defame, intimidate or harm any person;
(e) to transmit false or misleading information, or to impersonate any person;
(f) to transmit unsolicited commercial communications;
(g) to transmit any virus or malicious code;
(h) to reproduce, duplicate, resell or exploit any part of the Services;
(i) to collect or track the personal information of others, or to spider, crawl or scrape the Services;
(j) to interfere with or circumvent any security feature of the Services.
12.2 Access to the Services may be suspended or terminated without notice where a contravention of this clause is determined to have occurred.
12.3 Unauthorised access to, interception of or interference with data through the Services constitutes an offence in terms of the Cybercrimes Act 19 of 2020.
13. Third-party tools, links and platforms
13.1 The Services may provide access to tools, materials or hyperlinks operated by third parties. Such access is provided as is and as available, without warranty, representation or endorsement of any kind.
13.2 Trapsuutjie does not examine, monitor or control third-party materials and accepts no liability arising from your use of them. You are advised to acquaint yourself with the terms and policies of the relevant third party. Complaints concerning third-party products or services must be directed to that third party.
13.3 Any new tool or feature introduced to the Services forms part of the Services and is subject to the Agreement.
14. Relationship with Shopify
14.1 The Services are hosted by Shopify. All sales are concluded directly with Trapsuutjie.
14.2 Shopify is not responsible for any aspect of any sale concluded through the Services, including any injury, damage or loss arising from goods purchased. You release Shopify and its affiliates from all claims, damages and liabilities arising from your transactions with Trapsuutjie, to the extent permitted by law.
14.3 Personal information is processed in accordance with the Privacy Policy and, in respect of certain platform functions, in accordance with Shopify's own privacy policy.
15. Disclaimer
15.1 Information published on the Services is provided for general information only. Trapsuutjie does not warrant its accuracy, completeness or usefulness, and reliance upon it is at your own risk.
15.2 Save as expressly provided in the Agreement, and save for any warranty, right or remedy conferred by the Consumer Protection Act 68 of 2008 or other applicable law which cannot lawfully be excluded, the Services are provided on an "as is" and "as available" basis without representation, warranty or condition of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, durability, title or non-infringement.
15.3 Trapsuutjie does not warrant that access to the Services will be uninterrupted, timely, secure or free of error.
16. Limitation of liability
16.1 To the fullest extent permitted by law, neither Trapsuutjie nor its directors, employees, agents, contractors, service providers or licensors, nor Shopify and its affiliates, shall be liable for any indirect, incidental, special, punitive or consequential loss or damage of any nature, including loss of profit, loss of revenue, loss of savings, loss of data or cost of replacement, whether arising in contract, delict (including negligence), strict liability or otherwise, arising from or in connection with your use of the Services or any goods purchased through the Services.
16.2 Where liability cannot lawfully be excluded, the aggregate liability of Trapsuutjie arising from or in connection with any order shall not exceed the purchase price paid in respect of that order.
16.3 Nothing in this clause limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for liability arising under section 61 of the Consumer Protection Act 68 of 2008, or for any other liability which cannot lawfully be limited or excluded.
17. Indemnity
17.1 You indemnify and hold harmless Trapsuutjie, Shopify and their respective affiliates, directors, officers, employees, agents, contractors and service providers against all loss, damage, liability and claims, including reasonable legal costs on an attorney-and-own-client scale, arising from (a) your breach of the Agreement; (b) your contravention of any law or infringement of the rights of any third party; or (c) your access to and use of the Services.
17.2 Trapsuutjie will notify you of any claim in respect of which indemnity is sought. Failure to notify promptly does not relieve you of your obligations save to the extent that you are materially prejudiced thereby.
17.3 Trapsuutjie may conduct the defence and settlement of any such claim at your cost, including the selection of legal representatives, but shall not settle any claim imposing a non-monetary obligation upon you without your consent, which shall not unreasonably be withheld.
18. Force majeure
Trapsuutjie shall not be liable for any failure or delay in the performance of its obligations arising from any cause beyond its reasonable control, including fire, flood, drought, epidemic, civil unrest, industrial action, interruption of electricity supply, failure of telecommunications or internet infrastructure, act of state, restriction on import or export, or failure of a carrier or supplier.
19. Termination
19.1 Trapsuutjie may terminate the Agreement or your access to the Services, in whole or in part, at any time and in its discretion. You remain liable for all amounts due as at the date of termination.
19.2 Clauses 10, 11, 15, 16, 17, 19, 20, 21, 22, 23 and 24, and any provision which by its nature ought to survive, continue in force following termination.
20. General
20.1 Severability. Any provision found to be unlawful, void or unenforceable shall be enforceable to the fullest extent permitted by law and, where it cannot be, shall be severed without affecting the validity of the remaining provisions.
20.2 Waiver. No failure or delay in exercising any right constitutes a waiver of that right.
20.3 Whole agreement. The Agreement constitutes the entire agreement between the parties in respect of its subject matter and supersedes all prior agreements, representations and understandings, whether oral or written.
20.4 Interpretation. Headings are for convenience only. No provision shall be construed against a party by reason of that party having drafted it.
20.5 Cession and assignment. You may not cede, assign, delegate or transfer any right or obligation under the Agreement without our prior written consent. Trapsuutjie may cede, assign or delegate its rights and obligations without notice.
20.6 Electronic communications. You consent to receiving communications from Trapsuutjie in electronic form. Data messages sent to the electronic address in clause 1.4 are deemed received on the date and at the time recorded in section 23 of the Electronic Communications and Transactions Act 25 of 2002.
21. Governing law and jurisdiction
21.1 The Agreement is governed by and construed in accordance with the law of the Republic of South Africa.
21.2 The parties consent to the jurisdiction of the Magistrates' Court having jurisdiction in terms of section 28 of the Magistrates' Courts Act 32 of 1944, notwithstanding that the claim may exceed the monetary jurisdiction of that court. Trapsuutjie retains the right to institute proceedings in any other court of competent jurisdiction.
21.3 Nothing in this clause limits your right to refer a dispute to the National Consumer Commission, to a consumer court, or to an accredited alternative dispute resolution agent in terms of the Consumer Protection Act 68 of 2008.
22. Complaints and dispute resolution
22.1 Complaints should in the first instance be directed in writing to steven.trapsuutjie.linen@gmail.com. We undertake to acknowledge receipt within 5 (five) business days and to respond substantively within a reasonable period.
22.2 Where a complaint is not resolved to your satisfaction, you may refer the matter to the National Consumer Commission or to any other body contemplated in clause 21.3.
23. Amendment
23.1 The current version of these Terms is published on this page at all times.
23.2 Trapsuutjie may amend these Terms at any time by publishing the amended version on the Services. Material amendments will be notified in accordance with applicable law. Continued use of the Services following publication constitutes acceptance of the amended Terms.
23.3 The Terms applicable to any order are those in force at the time the order is submitted.
24. Contact
Trapsuutjie Linen (Pty) Ltd
Registration Number 2026/463518/07
steven.trapsuutjie.linen@gmail.com
The physical address of the registered office and a telephone number are available on written request.